Now Hiring: Customer Care Associate

Join our team as a Customer Care Associate!
Starting pay up to $23/hour with full-time position.

ABOUT FLY ME FLAG:

We’re a unique business seeking a unique professional to join our team as a Customer Care Associate. This position involves a mix of customer service, sales, and retail management in a busy store environment. Our customers deserve the best; the ideal candidate is hyper-organized and sales-focused with an optimistic attitude and fun personality. Is this you? Take pride in what you do - let it fly!

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RESPONSIBILITIES:

As the primary point of contact for Fly Me Flag’s customers, our Customer Care Associates are responsible for delighting customers with exceptional service. This position is responsible for greeting, assisting, and sharing product knowledge with customers. They ensure the office and retail areas are kept clean, accessible, and fully stocked with inventory. Additional duties include cashiering, preparing orders for shipment, working to resolve customer or vendor challenges, and positively representing Fly Me Flag in all interactions. The ideal Customer Care Associate is proficient with internet, email, and common computer software and has retail, sales, or other relevant experience working in a fast-paced environment.

Customer Care Associate duties and responsibilities will include, but are not limited to the following:

  • providing exceptional service and memorable customer care
  • understanding and sharing the value of Fly Me Flag’s products and services
  • communicating effectively with customers via telephone, email, and in-person
  • delivering prompt and professional customer sales transactions
  • monitoring and following up on all customer orders
  • processing and preparing website and phone orders for shipment
  • sorting and processing incoming mail and product deliveries
  • replenishing retail inventory to maintain proper levels
  • maintaining records of all transactions and interactions with customers
  • building and updating customer database by capturing contact information
  • working to resolve customer/vendor issues or complaints
  • ensuring retail and storage areas are kept clean and organized
  • supporting day-to-day operations and general business administration

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QUALIFICATIONS:

  • Superb verbal and written communication skills
  • Excellent time management skills, ability to multi-task and manage complicated transactions
  • Strong organizational, planning, and problem-solving skills
  • Ability to initiate and complete tasks independently
  • Proficiency with email, internet, and common software programs (Word, Excel, Outlook, QuickBooks, etc.)
  • Must have 2+ years of sales/customer service experience
  • High school degree required; additional professional qualifications preferred

BENEFITS:

  • Work in our beautiful new store location renovated in 2019
  • Store hours: 8am-5pm (Mon-Fri) & 9am-1pm (Saturday)
  • No evenings, no Sundays, and rotating half-days on Saturdays
  • Paid holidays
  • Personal paid time off
  • Employee discount
  • 401k with company match

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