We want you to be completely satisfied with your purchase. If you have any questions before placing your order, please contact us. Our knowledgeable team is always happy to help you select the right product.
Most new, unused items may be returned within 30 days of delivery for a refund, exchange, or store credit. During the holiday season, items purchased between November 1 and December 31 may be returned through January 31.
Shipping charges, expedited shipping fees, gift wrapping, and other service fees are non-refundable.
Please contact us before returning any merchandise. Returns received without prior authorization may be refused.
Please Inspect Your Order
Please inspect your order promptly upon arrival. If you receive the wrong item, an item damaged during shipping, or a product with a manufacturing defect, please contact us within three business days of delivery so we can promptly resolve the issue.
If We Made a Mistake
If Fly Me Flag shipped the wrong item or your item arrived with a confirmed manufacturing defect, we will make it right at our expense. You may choose either replacement or return:
Replacement
- We will ship a replacement as quickly as possible.
- We will provide a prepaid return shipping label for the original item when applicable.
Refund
- We will provide a prepaid return shipping label.
- Your refund will be processed promptly after the item is returned.
Returns for Any Other Reason
If you decide an item is not right for you, you're welcome to return it within 30 days provided it is unused, in its original packaging, and in resalable condition. In these situations, return shipping is the customer's responsibility.
Refunds, exchanges, or store credit will be processed promptly after the returned merchandise has been received and inspected.
Shipping Carrier Issues
If your package is delayed, lost, or damaged during transit, we'll gladly assist in working with the shipping carrier to help resolve the issue. Because shipping carriers have strict claim deadlines, please contact us as soon as possible after delivery if you notice a problem.
Handcrafted & Textile Products
Many of the products we sell are sewn, printed, embroidered, or assembled by hand. Minor variations are a normal part of the manufacturing process and are not considered defects.
These may include:
- Slight variations in stitching
- Loose thread ends that can be safely trimmed
- Slight variations in print placement or alignment
- Slight variations in placement of decorative accents or fabric folds
- Minor wrinkles from folding, packaging, or shipping
- Small variations in color due to different computer and mobile device screens
Product photos are representative of the item you will receive. Because many products are handcrafted, slight variations between individual items are normal.
Outdoor Products
Flags, banners, windsocks, and other outdoor textile products are subject to sun, wind, rain, snow, and other environmental conditions.
Because every installation location is different, the lifespan of outdoor products will vary. Normal wear resulting from outdoor use is not considered a manufacturing defect and is not covered by warranty.
We are always happy to recommend products that are best suited for your location and conditions.
Non-Returnable Items
The following items may not be returned unless they arrive damaged or defective:
- Custom products
- Personalized products
- Special-order items
- Clearance merchandise
Condition of Returned Merchandise
Items that have been used, installed, altered, damaged after delivery, or returned in a condition that prevents resale are not eligible for refund or credit.
Orders returned because an incorrect shipping address was provided may be subject to additional shipping charges.
Return Instructions
Please include a copy of your packing slip or receipt with your return.
Fly Me Flag - Returns
2190 S. Ashland Ave, Suite C
Green Bay, WI 54304
Questions?
Call 920-435-3524
Email custom@flymeflag.com
A real person answers our phones during business hours, and we respond to emails within one business day.
